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These behaviours must be inculcated across the organization, starting with leaders of people. The leadership philosophy cannot be something found on the walls of board rooms or on the company intranet, either. If there is no leadership philosophy, there is no way for an employee to know how they are expected to behave. These are important, but none of them relates to the how.Ī leadership philosophy is made up of behaviours and expectations that inform an employee of their interaction responsibilities.

I’m not referring to values, mission statements or strategic imperatives. ‍ Culture is how an organization operatesĮvery organization ought to be developing a systemic leadership philosophy that defines how it functions with one another, external suppliers/partners as well as its customers. We have to understand both culture and purpose are critical to an engaged employee population. In organizations, we must think this way if we want to delight the customer. The Reese’s Peanut Butter Cup is the resulting effect of successfully combining chocolate and peanut butter. When we put both the chocolate and the peanut butter together, we get employee engagement. Peanut butter can be thought of as purpose. Chocolate on its own can be referred to as culture. Take the Reese’s Peanut Butter Cup example. In fact it’s a bit like our chocolate metaphor. ‍ All about culture, purpose and employee engagement

Sometimes employees (and even senior leaders) think the three terms mean the same thing. I have found, however, that the concepts of culture, purpose and employee engagement can become confusing. In the case of my chocolate bar metaphor, when the organization successfully mixes together culture and purpose, the result should be an indelible positive experience for both the employee and the customer. When an organization operates with an open culture while demonstrating a higher purpose as it carries out its mission, the sweetness that results is an engaged employee base that in turn delights customers. And don’t get me started about a caramel-filled Dairy Milk bar from England.Īs your mouth waters and the endorphins kick into high gear, let’s think about the magic combination that makes up a high-performing organization. Peanut butter and chocolate? Yes, please.